Customer Experience Analyst
Gitlab
Full-time
Remote
What you’ll do
Hire a world-class team of Support Engineers who are focused on delivering excellent technical support
Help Support Engineers level up in their skills and experience
Drive team members to be self-sufficient and meet KPI goals
Build processes that enable team members to collaborate and execute
Hold regular 1:1s with all members of your team
Help GitLab better understand our customers and their business goals
Create a sense of psychological safety in your team
Train Support Engineers to conduct technical interviews
Improve the customer experience in measurable and repeatable ways
Hire a world-class team of Support Engineers who are focused on delivering excellent technical support
Help Support Engineers level up in their skills and experience
Drive team members to be self-sufficient and meet KPI goals
Build processes that enable team members to collaborate and execute
Hold regular 1:1s with all members of your team
Help GitLab better understand our customers and their business goals
Create a sense of psychological safety in your team
Train Support Engineers to conduct technical interviews
Improve the customer experience in measurable and repeatable ways