Customer Success Manager (Csm)

Checkmate is seeking a Customer Success Manager (CSM) to join their remote team in India. The role involves building deep relationships with clients, understanding their needs, and providing tailored solutions. The CSM will bridge the gap between the Relationship Manager and Customer Support teams, ensuring client satisfaction and retention. Responsibilities include monitoring client activities, conducting ad hoc analyses, and acting as an advocate for clients within the company. This position focuses on customer retention rather than upselling.