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Customer Success Manager, France

Gitlab
Full-time
Remote
What you’ll do
Hands-on responsibility for the day-to-day administration of all employee leave of absence programs.
Ensures compliance with all leave of absence and employment laws across all countries in which we have entities by accurately completing all time away requests in a timely manner.
Suggests both company and statutory policy and practice revisions as needed.
Ensures the proper tracking of LOAs and identifies the process dependencies and suggests remediation of those dependencies.
Acts as the team member’s first point of contact to facilitate a smooth departure as well as a smooth transition back to work.
Answers tier-1 leave-related questions and concerns from Team Members.
The first point of contact for Managers, People Business Partners, and other key stakeholders related to their team members’ time away requests.
Administers ADA-related tasks related to all team members’ requested accommodations (medical, religious, work-related).
Maintains LOA trend data and status reports as needed.