Renewal Coordinator - English Speaking (Cairo)
Docusign
Full-time
Remote
What you'll do
The Docusign Renewal Coordinator is responsible for owning and executing a very high volume of renewal contracts (700-800+) in an assigned territory. Renewal Coordinators partner with internal stakeholders such as Account Executives to secure renewals. They are responsible for minimizing financial attrition, locking in favorable terms, identifying growth and providing insights to the business that improve future outcomes. Renewal Coordinators are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.
This position is an individual contributor role, reporting to the Manager, Customer Success.
Responsibility
Effectively engage with customers, securing and processing their renewal on-time
Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
Leverage customer data and behavior to assess the health of each renewal
Job Designation
Remote:
Employee is not required to be in or near an office frequently
and works from a designated remote work location for the majority of the
time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Bachelor's Degree or Higher
Fluency in English
Preferred
The Docusign Renewal Coordinator is responsible for owning and executing a very high volume of renewal contracts (700-800+) in an assigned territory. Renewal Coordinators partner with internal stakeholders such as Account Executives to secure renewals. They are responsible for minimizing financial attrition, locking in favorable terms, identifying growth and providing insights to the business that improve future outcomes. Renewal Coordinators are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.
This position is an individual contributor role, reporting to the Manager, Customer Success.
Responsibility
Effectively engage with customers, securing and processing their renewal on-time
Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
Leverage customer data and behavior to assess the health of each renewal
Job Designation
Remote:
Employee is not required to be in or near an office frequently
and works from a designated remote work location for the majority of the
time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Bachelor's Degree or Higher
Fluency in English
Preferred