Sales Development Representatives

About the role
We’re looking for highly motivated sales professionals to join our Sales Development team in Sales Development Representatives role in our new Dallas Location. This position offer a unique chance to build a rewarding career with a company that values growth and provides continuous opportunities for advancement.

Where You’ll Work

Shopify is Digital by Design and our workforce is remote. As Shopify continues to expand its global presence, we're thrilled to announce that we’re looking to open a new sales hub in Dallas! We’re looking for energetic Sales Development Representatives to join us and champion innovation and creativity while shaping the future of e-commerce. Successful hires will be required to work under a hybrid model spending 4 days a week (currently Monday, Tuesday, Thursday and Friday, subject to change) in the sales hub office in Dallas. This hybrid model is something we are trying on a temporary basis, for certain sales positions only. As such, you should be ready to pivot and be prepared for a future that is fully remote, fully hybrid, or something in between!

Role Overview:

Our Sales Development team directly collaborates with notable brands and entrepreneurs. You’ll help them launch or expand their commercial footprint, whether through e-commerce or physical retail. You’ll be at the forefront of developing sales solutions and providing strategic insights that support our clients’ success.

As a Sales Development Representative, you will play a crucial role in generating new sales opportunities and adding qualified leads to our sales funnel. You will be responsible for either outbound, inbound or both prospecting, including cold outreach via phone, email, and LinkedIn, as well as qualifying warm leads. You’ll be the merchant's dedicated point of contact during the qualification period, creating an incredible first impression and providing an unrivaled merchant experience. Your work will directly impact our goal of making commerce better for everyone. You will collaborate with cross-functional teams internally and externally, ensuring effective communication and problem-solving.

At Shopify, we offer a unique opportunity for high-impact sales professionals to build a rewarding career with continuous growth opportunities. You will stay up-to-date with new commerce trends and develop a deep understanding of our product offerings to help merchants grow on Shopify.

Responsibilities

Conduct high-volume outreach to qualify leads through calls, emails, social media, and other channels

Ask the right questions and qualify merchants via live web chat and phone inquiries

Maintain active engagement with new and existing leads through creative and personalized follow-up

Collaborate with cross-functional teams to ensure seamless communication and problem-solving

Connect inquiries to the appropriate Shopify Sales Representatives through high-level qualifying conversations

Contribute to building a positive culture and upholding Shopify values

Liaise with peers across different markets to refine processes and evolve the scope of the role

Serve as a proactive point of contact for clients, ensuring an exceptional service experience

Stay on top of the latest product features, industry trends, and market dynamics to provide the best possible advice and service to merchants

Desired Skills and Qualifications

Strong communication and interpersonal skills — capable of building trusting relationships and effectively conveying the value of Shopify’s offerings

Proven ability to manage detailed sales cycles and succeed in a competitive environment

Adept at high-volume sales activities and capable of maintaining focus and efficiency in fast-paced settings

Experience with CRM tools (for example: Salesforce), and familiarity with sales engagement platforms preferred

Self-motivated and driven by results, with the tenacity to pursue leads and close deals

Ability to multitask, prioritize responsibilities, and thrive on change

Knowledgeable in targeting and engaging potential clients through strategic questioning and active listening.