Senior Delivery head for Oracle Cloud JD:
Roles & Responsibilities
• Reporting to the Head of Service Delivery
• Monthly and quarterly forecasting of team costs, and project revenues
• Agree strategy with Practice Head(s) and Service Portfolio Manager(s)
• Determine number of technical leads required for effective team management
• Input to service design and support for service implementation
• Internal service reporting
• Achieve and maintaining required industry compliance across the team
• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers
• Service Reviews with Customers
• Identify resourcing issues
• Cross-team opportunities & support requirements
• Customer escalations or issues, problems, and requirements