Responsibilities:
Advocate for the customer experience by ensuring all available avenues are covered within customer environments across the globe
Promote a comprehensive and scalable observability strategy that supports rapid problem isolation diagnosis
Work with product teams to ensure we thoroughly analyze failures and apply holistic insights to fail faster, fail smaller, and fail less often in the future
Follow up on post-incident action items, escalating to support Service Level Agreements
Analyze Incidents and Problems for trends to identify issues before they influence Customers