Service now ITOM developer - shift in between 9 am to 9 pm_Deepanshi

● Collaborate with stakeholders to gather requirements and translate them into technical

specifications for ServiceNow ITOM and CMDB solutions.

● Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery,

Service Mapping, Event Management, and Configuration Management.

● Customize ServiceNow workflows, business rules, UI policies, and notifications to support

ITOM and CMDB processes and automation.

● Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration

item (CI) information.

● Integrate ServiceNow with other ITOM tools and external platforms using APIs and web

services.

● Collaborate with cross-functional teams to define and implement ITOM and CMDB best

practices, ensuring alignment with industry standards and ITIL processes.

● Conduct thorough testing of ServiceNow configurations and customizations to ensure

high-quality deliverables.

● Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues

and implementing necessary fixes or enhancements.

● Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features,

proactively identifying opportunities for process improvement and system optimization.

● Collaborate with other developers, administrators, and business analysts to deliver integrated

solutions that meet the ITOM and CMDB needs of the organization.

● Document technical specifications, user guides, and standard operating procedures for

ServiceNow applications and configurations.

Qualifications:

● Bachelor's degree in computer science, Information Technology, or a related field.

● 5-10 years of experience as a ServiceNow Developer, with a focus on ITOM and CMDB.

● Strong expertise in ServiceNow ITOM and CMDB modules, including Discovery, Service

Mapping, Event Management, and Configuration Management.

● Proficient in ServiceNow development and configuration, including workflows, business rules,

UI policies, and scripting using JavaScript.

● Experience with ServiceNow integration using APIs and web services.

● Familiarity with ITIL processes and best practices related to ITOM and CMDB.

● Excellent problem-solving skills and ability to troubleshoot technical issues independently.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with

stakeholders and technical teams.

● ServiceNow certifications such as Certified System Administrator (CSA) and Certified

Implementation Specialist (CIS) in ITOM or CMDB are highly desirable.

● Experience with Agile development methodologies is a plus.