Sr. Customer Success Manager
Hashicorp
Full-time
Remote
In this role you can expect to...
You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.
For assigned accounts, you will be accountable for the success of the customer journey as measured by customer product consumption, health, retention and growth.
Be responsible for driving onboarding, consumption and risk mitigation as it relates to our Pooled CS motion.
Work in partnership with internal stakeholders, including: the Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to actions in Gainsight
Help identify and build great customer success practices that will scale across a growing team
You may be a good fit for our team if you have...
You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.
For assigned accounts, you will be accountable for the success of the customer journey as measured by customer product consumption, health, retention and growth.
Be responsible for driving onboarding, consumption and risk mitigation as it relates to our Pooled CS motion.
Work in partnership with internal stakeholders, including: the Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to actions in Gainsight
Help identify and build great customer success practices that will scale across a growing team
You may be a good fit for our team if you have...