Technical Support Representative

Granicus is seeking a Technical Support Representative based in Bengaluru to provide high-quality technical support for their software services. This remote role involves troubleshooting software configurations, online payment system integrations, and web applications. The representative will handle escalated issues, document cases, and work directly with clients to resolve technical problems. They will also coordinate with engineering and product teams to address advanced issues and validate product bugs. The role includes on-call support and mentoring junior team members.