Customer Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Customer Engineer – ATM service maintenance engineer
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Note- It will be a field job as below profile summary is of an ATM field service engineer.

Position Summary:

Position responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

Key Areas of Responsibilities:

• Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
• Performs minor maintenance, repairs and component replacement at the module level
• Assists in site preparation, including cable installation, staging and standard testing of equipment
• Maintains parts inventory and related records
• Provides status reports throughout a service
• Diagnose problems – based on the information provided in the assigned call as well as work with the customer to determine all issues at the site
• Responsible for ownership of customer issues until resolution according to SLA agreements

Develops and applies knowledge of:      

• Security procedures
• Service level agreement requirements
• Escalation procedures
• Tools and processes for completing machine repairs
• Organize and plan time effectively
• Complete NCR specific Certifications based on business/district needs and assign LOBs as prescribed by the manager

Basic Qualifications:

• High School Diploma or Equivalent
• Formal vocational or technical certification
• Associate's Degree preferred
• CompTIA, A+/N+ Certification preferred

Experience Required: 2 years of related experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.