Detection and Response Program Manager

Responsibilities
In this role, you’ll:

Incident Response Management

Manage the incident response coordination and communication process during active incidents spearheading the response and resolution efforts for critical security, privacy, and fraud incidents
Serve as the main point of contact for the Threat and Response team on reporting and escalation of security, privacy, and fraud investigations, managing the incident lifecycle from start to finish
Create, update, and deliver briefings and communications via all available channels to CISO, CDO, Legal, senior leadership and other stakeholders
Coordinate investigation, containment, and other response activities with Incident Command, engineering, product, and development teams inviting the appropriate people into an incident investigation to ensure a quick mobilization for high-severity incidents
Run the lessons learned process and document improvements and betterments including preparing root cause analysis and blameless post incident reviews assigning tasks and recommendations to the appropriate teams for proper handover and closure
Threat Detection Program Management

Coordinate and facilitate detection engineering, hunting, threat intelligence, incident response, and insider risk projects and activities and consistently track and report on projects stages, issues, and progress,
Support our OKRs planning, create plans to achieve goals within budget and timelines, and provide feedback to internal stakeholders driving prioritization while ensuring optimization
Translate detection and response business requirements into security response deliverables working with our teams comparing and assessing current vs future state capabilities and roadmap, clearly communicating business impact and success metrics.
Lead regular scenario-based incident response exercises, tabletops, and simulations to continuously assess and enhance incident response run books and validate security controls
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!