German Customer Support Specialist
Hubspot
Full-time
Remote
In this role, you will:
Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
Apply business acumen to customer situations to proactively identify challenges and opportunities
Remove technical barriers for customers and guide them through various tools within HubSpot
Independently utilise support resources and tools to comprehend new and technical information
Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
Identify and diagnose software issues to enhance the product experience for customers
Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues
#LI-DR2
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
Apply business acumen to customer situations to proactively identify challenges and opportunities
Remove technical barriers for customers and guide them through various tools within HubSpot
Independently utilise support resources and tools to comprehend new and technical information
Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
Identify and diagnose software issues to enhance the product experience for customers
Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues
#LI-DR2
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.