Senior Support Engineer, End User Operations - India

What We Can Expect From You:

You are a proven leader who is hardworking, learns quickly and thrives in a fast paced environment
You have several years experience in End User Support operations including mentoring junior staff
You have exceptional Mac troubleshooting skills
You are awesome at providing technical support and love solving problems
You are always learning and strive to maintain domain expertise in most CorpTech supported systems
You excel at identifying and resolving systemic issues within the team and across the organization
You understand the importance of asset inventory and how to maintain an organized help desk
You are a good communicator, with a personable demeanor and a positive attitude. You can read between the lines to understand business needs and prioritize your work accordingly.
You evangelize standardization and understand that consistency and an adherence to methodologies is key to helping any organization scale
You excel at documenting issues and providing updates to management, the team and end users
You are a team player with a solid commitment to customer service, enjoy technology, and you have an aptitude for problem-solving.


Responsibilities​:

Troubleshoot hardware and applications, provide technical support and problem solving
Provide timely resolution of problems and act as final escalation point for team and customers to management
Work cross-functionally and advocate for team across all functional groups and organization levels
Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access)
Maintain user accounts, passwords, data integrity, system access & security within policy
Help manage relationships with local vendors, subcontractors and 3rd party providers
Assist with inventory management to support operations
Independently drive multiple end user operations projects and deliverables for the team
Participate in evaluating, recruiting, hiring, and mentoring team members
Work with management to set team goals, lead staff to achieve results and be accountable for team performance

Qualifications:

4-6 years experience in IT Operations or IT Support in a professional environment
1-2+ years mentorship, supervisory or management experience
Experience leading support ticket management and tracking
Strong customer service, problem solving and teamwork abilities
Google Workspace for enterprise experience
Knowledge of audio/video conferencing solutions and support
Experience with Information Technology and Security best practices
Excellent oral and written communication skills and customer service
Experience communicating with vendors to manage expectations and relationships
Ability to plan, drive, and support multiple, concurrent projects and initiatives
Ability to participate in an on-call rotation that includes after hours and weekend support


Benefits:

Retirement Benefits (Employee Provident Fund scheme)
Workspace benefits for your home office
Personal & Professional development funds
Family Planning Support
Flexible Vacation & Reddit Global Days Off
Your salary will be commensurate with your experience