Solutions Engineer, West Bengal

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the global market leader!

Milestone Systems is looking for a Solutions Engineer to serve our India market and be located in West Bengal. We are looking for someone who is tech savvy, sales savvy and customer service oriented. If you believe in technology at its finest, then this is the place for you.

We offer an exciting and challenging job in the world’s No. 1 VMS Company as well as the opportunity to shape a small but fast-growing in India. As a Solution Engineer, you are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. You will support the sales team to increase sales in the region and assist with Presales support, being the go-to-technical-expert and back-up for sales people and partners. It is essential to be able to articulate technology and product positioning to both business and technical users. You must also be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales and support processes.

If you are a travel enthusiast who enjoys meeting and working with people from all over the world.

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business. 

Must be eligible to work in West Bengal, India.

Your Responsibilities:

• Supporting our channel and distributor partners with expertise, calculations, and preparations for video surveillance projects, tenders, etc.
• Answer incoming e-mails and phone calls within your area
• Provide timely and accurate status updates to partners and relevant internal stakeholders 
• Conduct presales training for partners and customers. 
• Hands-on and technical assistance in connection with the preparation, setting up, and executing demos, exhibitions, events, customer meetings, etc.
• Fully document each customer contact using Salesforce
• Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
• Create solution documents for partners and customers with Microsoft Visio architectures.

Independent Job Tasks: 

• Stay updated with the latest VMS and security systems developments and new technologies.
• Travel as needed and within an assigned budget locally, regionally, and to/from HQ for trade shows, events, etc., participation
• Scheduling of time, meetings, travel, etc., and use of an internally shared Microsoft Outlook calendar as a basis for your schedule
• Timely expense management and reporting to company requirements
• Field presentations for partner(s) and events
• Developing a thorough competency of Milestone software products and demonstration equipment for daily use
• Team interaction and ongoing coordination with Country Manager, Team Lead, Vertical Sales specialists, and Inside Channel Managers
• Weekly activity reporting.

Professional Qualifications:

• Minimum 10 Years experience in VMS and IT solutions.
• IT-engineering background, especially IP networks and the Windows platform
• Bachelor’s degree in IT
• Comptia Network+ certification
• Cisco CCNA certification
• Microsoft Certifications (MCITP, MCSE)
• Business-level English verbal and written skills.
• Cloud and virtualization knowledge.

Personal Skills: 

• Good at communicating technical knowledge also to non-technicians
• Having a proactive approach when facing challenges
• Ability to exercise discretion and independent judgment with important matters
• Open and honest team player
• Analytical skills
• Self-motivated
• Multi-tasker
• Organized
• High values and ethics
• Competitive
• Ability to uphold organizational values

About us

We call ourselves the open platform company. That stands for three things: open platform technology, an open business model, and an open company culture. Our video management software (VMS) solutions are designed with an open architecture that allows for easy integration with other security and business systems. Yet, an open platform encompasses so much more. It also represents an open business model with an extensive technology and channel partner network, where everyone benefits from stronger innovation and value creation for our end customers. Our open company culture is a foundation for how we collaborate internally, conduct business, and share expertise and knowledge with partners and customers.

We are a fast-growing company with big ambitions. The entrepreneurial spirit that founded the company can still be seen and felt, even though today, we’re a global player in the surveillance industry. We’re headquartered just outside of Copenhagen, Denmark, have offices in more than 20 countries, and operate as a stand-alone company in the Canon Group. We offer a flexible work environment where our employees get to define their workday and have a great deal of influence over how they use their time. We work hard, set our ambitions high, and celebrate our successes together. If you are change-willing, internationally minded, and interested in growing as a professional while helping our customers manage risks, protect people and assets, optimize processes, and reduce costs, then you’ll fit in just fine.

How to join our Company

If you want to take on this exciting challenge and be a part of a fast-growing technology company, submit your application where you express your motivation for working with Milestone Systems and include your CV. Do not miss this opportunity to join us. Apply as soon as possible and become part of the interviews that we will conduct subsequently.

For more information, please visit our website: www.milestonesys.com.